Useful Infromation

Payments

Customers' cards are debited automatically when the the order is placed. We prefer not to debit customers until we are ready to despatch their orders, but we have no control over this for online orders. We try to give priority to orders which have already been paid when we receive them and we can often despatch within two or three working days, but If you would prefer that your card is not debited until the day of despatch please feel free to telephone us with your order.

Delivery

Orders are processed and despatched as quickly as possible, but although we can generally despatch within ten working days and often within 2 – 3 working days, it sometimes happens that a particular product has been especially popular and we have to re-stock. As we are a very specialist company we cannot easily buy in stock at short notice and our own factory may be working to capacity, so we ask customers to allow the mail order industry maximum delivery time of 30 days for delivery, although this is very rarely required.

Services used are:–

UK Deliveries Standard postage and packing in the UK is £4. All made to order garments must be sent by Special Delivery to ensure that they are not lost in the post, and they will be charged at cost.
EU deliveries
Postage and packing to EU countries is £7.50, irrespective of order value
Delivery Outside the EU:
Postage and packing internationally is £15.00, irrespective of order value. If a parcel is very light we will use the excess postage charge to despatch the item by Airsure, which means it leaves on the next available plane and is electronically tracked to its delivery point anywhere in the world.

All packages will require a signature on delivery so please ensure a delivery address is given so that the package can be signed for during working hours.

Exchange/Returns


7–DAY, 100% SATISFACTION GUARANTEE
If, for any reason whatsoever, you are not completely satisfied with the item you have bought simply return it unworn and in new condition within 7 days and we will exchange or replace it or give you a full refund excluding delivery costs. If you return a garment please obtain proof of posting for insurance purposes. Although we guarantee a refund, we feel you have ordered our garments because you require our specialized designs, and we would be happy to exchange your order for a different colour, size or style. There is a small handling charge of £4 for exchanges.

Please note that under no circumstances will we accept the return of a garment which shows signs of having been worn or tried on for an extended period. We reserve the right to refuse to accept the return of a garment which has been badly repacked so that it arrives in a crushed condition. In this case will will endeavour to press the garment and there will be a charge for handling it, but if it cannot be restored to perfect condition it will be returned to the customer.

Goods Colours & Colour Reproduction / Website Images
Colours shown are as close to actual fabric colour as printing processes will permit. If you require an exact match please contact us and we will be happy to send fabric swatches.

In the interest of continual product development, we reserve the right to change garment features or designs at our discretion..

Prices

The price you pay will be that specified in the checkout facility on the website. Disabled people buying clothing or products specifically designed to meet their requirements – or people buying on their behalf – may claim relief from VAT. Where a product may be worn or used by a non–disabled person VAT must be charged. When VAT is applied this will be shown. Organisations registered for VAT must pay a higher VAT inclusive price. Organisations please contact us for details