Customers' cards are debited automatically when the the order is placed.
Orders are processed and despatched as quickly as possible and will be dispatched within 2-3 working days. This does not include the Scottish Highlands, Channel Islands, Isle of Man and Isle of Wight, so please call us for a delivery quote. As we are a very specialist company we cannot easily buy in stock at short notice and manufacturers and suppliers may be working to capacity, so we ask customers to allow the mail order industry maximum delivery time of 30 days for delivery, although this is very, very rarely required. If we are delivering to
Services used are:
Designs, Colours & Colour Reproduction / Website Images
Colours shown are as close to actual fabric colour as printing processes will permit.
In the interest of continual product development, we reserve the right to change garment features or designs at our discretion.
14 DAY, 100% SATISFACTION GUARANTEE
If, for any reason whatsoever, you are not completely satisfied with the item you have bought simply return it unworn and in new condition within 7 days and we will exchange or replace it or give you a full refund excluding delivery costs. If you return a garment please send by 2nd Class Post and obtain a Proof of Posting certificate for insurance purposes. There is no need to waste money on recorded or special delivery posting, as the Proof of Posting certificate will suffice, so keep it safely. Although we guarantee a refund, we feel you have ordered our garments because you require our specialized designs, and we would be happy to exchange your order for a different colour, size or style. There is a modified p&p charge of £3 for exchanges.
Please note that under no circumstances will we accept the return of a garment which shows signs of having been worn or tried on for an extended period. We reserve the right to refuse to accept the return of a garment which has been badly repacked so that it arrives in a crushed condition. In this case will will endeavour to press the garment and there will be a charge for handling it, but if it cannot be restored to perfect condition it will be returned to the customer. We cannot accept the return of a garment which has been worn and washed for several weeks and then shows signs of damage.
Damage to waistband fastening:- Hooks and bars are applied by special machinery, and are thoroughly tested to ensure that they are properly secured on the fabric. Occasionally a hook or bar has come off, and we have now discovered that this can happens because people are dressing while lying flat and then sitting up while the waistband is not correctly positioned, causing exceptional strain on the waistband fastening. It is important to close the zip but not fasten the waistband, then once seated in the chair with the waistband properly positioned around the waist, the hook and bar can be fastened. We will not accept responsibility for such damage, but will replace them if the garment is returned to us.
We reserve the right to decline any order without giving a reason. An automatic acknowledgement of receipt of an order does not constitute acceptance. An order, whether by phone, post or online, has not been formally accepted until it has been manually checked, approved and processed, and entered into our order system.
Every effort is made to ensure that the prices shown in the catalogue and on our website are correct, but we will not be responsible for mispricing caused by human or electronic error. Disabled people buying clothing or products specifically designed to meet their requirements - or people buying on their behalf - may claim relief from VAT. Where a product may be worn or used by a non-disabled person VAT must be charged. When VAT is applied this will be shown. Organisations registered for VAT must pay a higher VAT inclusive price. Organisations please contact us for details.