Orders and Returns

Payments

Customers' cards are debited automatically when the the order is placed. No card details are stored.

Delivery

Orders for items that we hold in stock are processed and despatched as quickly as possible and will be delivered by Royal Mail within 3-5 working days. This does not include the Scottish Highlands, Channel Islands, Isle of Man and Isle of Wight. 

Delivery charges:

  • UK deliveries: £4.50.
  • Scottish Highlands - Surcharges apply. Please contact us for a delivery quote
  • Channel Islands: £11.67
  • EU deliveries (Belgium, Denmark, France, Germany,  Ireland, Italy, Netherlands, Portugal, Spain Sweden): £14
  • Switzerland: £10.83
  • Norway: £11.67
  • Austrailia, Canada and USA: £15.83

Prices based on single items. For larger overseas orders an extra delivery cost may apply.

Prices

Every effort is made to ensure that the prices shown on our website are correct, but we will not be responsible for mispricing caused by human or electronic error. Disabled people buying clothing or products specifically designed to meet their requirements - or people buying on their behalf - may claim relief from VAT. Where a product may be worn or used by a non-disabled person VAT must be charged. When VAT is applied this will be shown. Organisations registered for VAT must pay a higher VAT inclusive price. Organisations please contact us for details.

Designs, Colours & Colour Reproduction/Website Images

Colours shown are as close to actual fabric colour as possible. In the interest of continual product development, we reserve the right to change garment features or designs at our discretion. If you need more information please contact us.

Exchange/Returns

Hassle free returns

At Able2 Wear our priority is to ensure that you are satisfied with your purchase. In the unlikely event that you are not, please feel free to return your goods within 28 days of the purchase date for an exchange or refund, minus the delivery charge. If you return a garment we recommend that you send it by registered or signed for delivery as you are responsible for the goods in transit. The return address is:

Able2 Wear Limited,

Pure Offices

Hatherley Lane, Cheltenham

Gloucestershire GL51 6SH

Any item can be returned to us provided it's un-worn and un-washed. Please also return in its original packaging with the completed return slip that is sent with your order.

Please note that we will we accept the return of a garment which shows signs of having been worn or tried on for an extended period. We reserve the right to refuse to accept the return of a garment which has been badly repacked so that it arrives in a crushed condition. In this case will will endeavour to press the garment and there will be a charge for handling it, but if it cannot be restored to perfect condition it will be returned to the customer. We cannot accept the return of a garment which has been worn and washed for several weeks and then shows signs of damage.

Damage to waistband fastening:- Hooks and bars are applied by special machinery, and are thoroughly tested to ensure that they are properly secured on the fabric. Occasionally a hook or bar has come off, and we have now discovered that this can happens because people are dressing while lying flat and then sitting up while the waistband is not correctly positioned, causing exceptional strain on the waistband fastening. It is important to close the zip but not fasten the waistband, then once seated in the chair with the waistband properly positioned around the waist, the hook and bar can be fastened. We will not accept responsibility for such damage, but will replace them if the garment is returned to us.

We reserve the right to decline any order without giving a reason. An automatic acknowledgement of receipt of an order does not constitute acceptance. A return, whether by phone, post or online, has not been formally accepted until it has been checked, approved and processed, and entered into our ordering system.

Faulty goods

We hope you receive your purchases in tip top condition, but we know that sometimes things can go wrong. However help is on hand. On receipt of your order, if you have an issue or a faulty item please contact us immediately. We will ensure that the problem is resolved as soon as possible. Please have a copy of your order number to hand.

The product specification and details were correct at the point of publishing to the website. The manufacturer reserves the right to make improvements to the specification, which may result in minor differences to the product shown.

Refunds

Refunds will be processed using the same method of payment used for the original purchase. Credit & debit card refunds must be made to the card used for the original purchase.

You can help locate your order by completing the form below:

© 2018 Able2 Wear Ltd holds the copyright to all its original designs and will not permit copying of any of its products. The company will no longer tolerate the theft of its original and unique designs and ideas and will defend its IPR vigorously through law and seek compensation for any loss incurred through such theft. www.able2wear.co.uk Able2 Wear Ltd, Pure Offices, Hatherley Lane, Cheltenham, Gloucestershire, GL51 6SH | Telephone: 0141 775 3738 | VAT: 271 8483 79 | Company registration number 10809165